Phone Systems for Flexible Business Working

Acorn CPM provides an insight into historical and real-time data to determine calling patterns, level of dropped calls, response times and average handling times. Trends can be identified and a proactive approach taken to resolve any potential issues.

From just £5 per month
No upfront investment
Rapid roll out
Fully automated
No contract term

Easy to set up, simple to manage

No capital investment required. Acorn CPM is a fully hosted and managed service.
No technical resources required, the set-up and configuration is managed by Acorn.
Daily call data is obtained directly from Openreach and uploaded automatically.
Companies can provision users directly without involvement from Acorn unless required.

Acorn CPM provides customers with a suite of graphs and reports at their fingertips, including:

Time based analysis – when is our busiest time of the day, are we losing calls?
Analysis per day of the week – which is our busiest/quietest weekday?
Call duration analysis – how long does it take to deal with our customer with their enquiries?
Ring time analysis – how long are customers waiting for their calls to be answered?
Lost opportunities – how long do our customers wait before hanging up?
Ring time statistics – are calls being handled efficiently during lunch or break periods?
Capacity planning – do we have enough lines to handle all our calls?
Directional analysis – do we make more calls than we receive?

Why Acorn?

Many of our Customers come back to Acorn year after year for their telephone and hosted systems. It's our service, our attention to detail, and our wealth of knowledge and expertise that set us apart from the competition.

Our Philosophy

When it comes to our Customers nothing is ever too much trouble. We pride ourselves in the design of a quality solution for you that combines service and value. Each system is created for you because no two Customers are the same.

Support and Continuity

Once your telephone system from Acorn has been installed, you will be very well be supported for many years to come. We support many customers who have been with Acorn for over 15 years because they remain delighted with the service we provide. The key contacts that look after our customers have many years' experience with Acorn.

Our Promise

We promise that we will reduce the costs of your telephone installation and the cost of your calls, if at all possible. We will only ever supply a first-class telephone technology to ensure maximum reliability, efficiency and cost effectiveness. We guarantee to support your new telephone system for a minimum of 7 years from date of installation. All our engineers are all highly qualified and fully experienced who will complete your installation with the minimum of disruption or delay to your business. We won't be beaten on price.