Toll Fraud

In 2013 the Communications Fraud Control Association’s (CFCA) Telecoms Fraud Survey reported that;

  • Global communications fraud was estimated to be in excess of $46 billion
  • Over $8 Billion was attributed to the hacking of both traditional and IP telephone systems
  • The UK is the third most targeted country in the world
  • Toll-Fraud in the UK costs businesses £1.2 billion each year


For a free quotation call 0203 078 9900


Toll-Fraud is Organised Crime

Whether you have an analogue, digital or IP based system, fraudsters hack into your PBX/IP PBX, normally out of office hours, and gain access to your phone system in seconds. They use advanced software to crack passwords and bypass firewalls.

Once the system has been accessed, unauthorised and illegal calls are made to any location in the world. The stolen call time is passed off as legitimate call traffic in the form of calling cards and low-priced calling tariffs. In almost all cases there is a link to organised criminal gangs purporting to be legitimate businesses.

Often business are not made aware that they have been hacked until they receive telephone bills for what could be thousands of pounds.

Acorn endeavours to lock down all systems that we install or maintain, but hacking and fraud technology is advancing all the time leading to a continuing rise in toll fraud.

The Solution – Safeguard Fraud Protection

SafeGuard Fraud Protection can be added to your lines from under £1 per month.

The service will automatically place a network call bar on any phone number with usage of over £500 in a 24 hour period.

If the 24 hour £500 threshold is breached, you wont be liable for usage above that.

The monthly cost of this service is just 99p per analogue telephone number, £1.99 per ISDN2 telephone number and £9.99 per ISDN30 telephone number.

Should you have any questions about this service please contact our Customer Relations team on 0203 078 9900 and they’ll be happy to discuss it with you.

Our Toll Fraud Policy can be found here.


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