Customer Relations

We make every effort to ensure that our customers are happy with the level of service, and the products and services they receive from us. However, despite our best efforts, things can go wrong. When they do, we want to know so that we can put them right as soon as possible.

For more help or support please call 0207 643 5900


If you have a complaint

Please telephone our Customer Relations Team or your Account Manager on 0207 643 5900. We will ask you about your complaint and seek to resolve the problem while you are on the line. If this is not possible, we will agree a course of action with you.

You may also send your complaint in writing to us at: Acorn Voice, Acorn House, 5 French Place, E1 6JB or via an e-mail inquiry to

During any discussions, we will protect the privacy of the information that we hold on you. We may have to ask you questions to confirm that we are speaking to the right person.

Taking your complaint further

If your complaint is not resolved to your satisfaction after this procedure, you can take it further within our company to the Operations Managers and ultimately to the Managing Director.

If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services or Ofcom.

Useful addresses

Registered Address: Acorn House, 5 French Place, E1 6JB
Correspondence Address: 86 – 90 Paul Street, London, EC2A 4NE


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